Frespin Privacy Policy — How Your Information Is Kept Safe

This Privacy Policy ("Policy") applies to Frespin (frespin.win) and its mobile application. By using Frespin, you are considered to have accepted this Privacy Policy.

We believe your data belongs to you. Frespin collects only the minimum information necessary to deliver the service and maintain security. Your data is never sold to advertisers or third parties.

This Policy applies to all Frespin users worldwide, including those in Bangladesh. We are committed to complying with international data protection standards (GDPR-aligned).

Frespin only collects information that is essential to operating the service. The types of data we collect are outlined below:

Personal Identification Information:

Financial Information:

Technical Information:

Frespin collects information in several ways. You have the right to know about each method:

• Directly Provided Information: Information you provide directly during registration, KYC verification, and payment processing.
• Automatically Collected: Technical data is automatically collected while you use Frespin via cookies, log files, and tracking technologies.
• From Third Parties: Limited information may be received from payment providers (bKash, Nagad, Rocket) and identity verification services.
• Public Sources: Publicly available information may be verified where necessary for fraud prevention.

Frespin never collects sensitive personal data without your consent. All data collection has a lawful basis.

Frespin uses collected data only for specific, legitimate purposes. Here is how we use your information:

• Account Management: To secure registration, login, and account safety.
• Identity Verification (KYC): To comply with international gaming license requirements and prevent access by minors.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve issues and provide customer support.
• Service Improvement: To analyze and improve your gaming experience.
• Legal Obligations: To comply with regulatory requirements.
• Marketing (Optional): To send relevant offers and promotions, with your consent.

Frespin never sells your personal information. However, limited data may be shared in specific circumstances:

• Payment Providers: Only the financial information required to process payments via bKash, Nagad, Rocket, and other payment providers.
• Identity Verification Services: With licensed third parties for KYC processing.
• Technology Partners: Trusted technology service providers that support platform operations.
• Legal Authorities: To comply with valid court orders or government directives.
• Fraud Prevention Agencies: To ensure security across the gaming industry.

All third-party partners are contractually bound to meet our privacy standards. They are not permitted to use your data for their own purposes.

Frespin's website and app use cookies and similar tracking technologies to enhance your experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: To understand site performance and user behavior.
• Security Cookies: Used to detect fraud and bot activity.

Most browsers give you the option to manage cookies. Keep in mind that disabling essential cookies may prevent the platform from working properly. Contact support for detailed guidance on managing your cookie settings.

Frespin does not retain data beyond the period it is needed. Retention periods by data type:

• Account Information: While the account is active and up to 5 years after closure (as required by law).
• Transaction Information: 7 years (in accordance with international financial regulatory requirements).
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: Up to 3 years after the last interaction.
• Log Files: Up to 90 days.

Once the retention period expires, data is securely deleted or anonymized. Legal obligations may require data to be kept for a longer period.

As a Frespin user, you have specific rights over your data:

Frespin strictly prohibits use of its services by anyone under 18. We never knowingly collect personal data from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Any data collected will be deleted immediately.
• If you believe your child has created an account, please contact support immediately.

Frespin protects your data using industry-leading security technologies:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Prevents unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Employee Training: All staff are trained in data protection.
• Data Backup: Secure and encrypted backup systems.

In the event of a security breach, affected users will be notified within 72 hours and appropriate action will be taken.

Frespin may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For any significant changes, you will be notified in advance at your registered email address.
• A notice will be displayed on the website.
• Continued use of Frespin after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you object to any changes, you have the right to close your account.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the Frespin platform
• Response Time: Typically within 24–48 hours